Privacy Policy

Who is responsible for your data

Precision Prescribing Ltd, company number 17113462, registered office 261 High Street, Waltham Cross, EN8 7BE, is the data controller for the information you provide through this website.

Our partner pharmacy, Pharmacy + Me (GPhC premises registration number 9013270), may process your data when dispensing and supplying any prescribed medicine.

What information we collect

We collect information you provide directly, including your name, date of birth, contact details, delivery address, payment information, consultation answers, medical history and any messages you send us.

We also collect technical information such as your IP address, browser type, device information and cookies to help keep the site secure and improve your experience.

How we use your information

Your information is used to provide our service: to verify your identity, connect you with a prescriber at our partner pharmacy, process payment, arrange dispensing and delivery, and communicate with you about your request.

We may also use your information to improve our service, prevent fraud, meet legal obligations and, where you have agreed, send you relevant health and service updates.

Legal basis for processing

We process your personal data where it is necessary to perform our contract with you, where we have a legal obligation, where it is in your vital interests (for example, in a medical emergency), or where you have given your consent.

Sharing your information

We share relevant information with our prescribing team and partner pharmacy so that your consultation can be reviewed and any medicine dispensed and supplied.

We use trusted third-party service providers for payment processing, identity verification, email delivery, analytics and hosting. These providers only access data they need to perform their services and must keep it secure.

How long we keep your data

We keep your personal information for as long as necessary to provide our service, comply with legal and regulatory requirements, and resolve any disputes. Healthcare records are typically retained in line with professional pharmacy and medical record-keeping standards.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, and to object to or withdraw consent for certain processing. You can also request a copy of your data in a portable format.

To exercise your rights, contact us using the details on our Contact page. We will respond within one month, or longer for complex requests as permitted by law.

Cookies and tracking

We use cookies and similar technologies to operate the site, remember your preferences, understand how visitors use the site and keep it secure. You can manage or disable cookies through your browser settings, although some features may not work properly without them.

Data security

We use appropriate technical and organisational measures to protect your information, including encryption, access controls and secure hosting. No system is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. Any material changes will be posted on this page with an updated last-reviewed date.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us through the Contact page or write to Precision Prescribing Ltd, 261 High Street, Waltham Cross, EN8 7BE.