GetMeds Online
Help and support
Answers to the questions we are asked most often.
Will I be charged if my consultation is not approved?
No. Your card is only charged if a prescriber approves your treatment request. If the prescriber decides the medicine is not suitable, the hold on your card is released and you are never charged.
Does payment guarantee a prescription?
No. Payment authorises a hold on your card while your treatment request is reviewed. The prescribers at our partner pharmacy, Pharmacy + Me, decide whether treatment is safe and appropriate, and the pharmacy carries out its own independent checks.
Who reviews my consultation?
The qualified UK prescribers at our partner pharmacy, Pharmacy + Me. GetMeds Online never makes clinical decisions.
How is my medicine delivered?
Where a prescription is issued, Pharmacy + Me dispenses and delivers your medicine discreetly.
How do refunds work?
If your request is declined, the hold on your card is released automatically and you are never charged. Once a medicine has been dispensed, prescription items cannot be returned for reuse.
How do I raise a concern?
Use the contact page or the complaints policy. Safeguarding concerns are treated as a priority.
Is the site accessible?
The site uses semantic HTML, visible focus styles and large touch targets. Tell us if anything is hard to use.
Still need help? Contact our team.