Complaints Procedure

Raising a complaint

Complaints about the website, your account, payment or delivery admin go to Precision Prescribing Ltd, 261 High Street, Waltham Cross, EN8 7BE, at info@getmeds4u.com.

We acknowledge your complaint within 3 working days and respond fully within 20 working days.

Clinical concerns

Concerns about a prescribing decision or clinical assessment would be handled by our prescribing team under our clinical complaints procedure.

Dispensing and supply concerns

Concerns about dispensing, labelling or the medicine supplied are handled by Pharmacy + Me, GPhC premises registration number 9013270. You can contact them at support@pharmacyme.co.uk or on 01992 329953, Monday to Friday, 10am to 6pm.

If you are still unhappy

You could escalate to the General Pharmaceutical Council, the Care Quality Commission or the relevant professional regulator, depending on the nature of the complaint.

Concerns about how your data was handled can be raised with the Information Commissioner's Office.